What do I need to do when I get the message "Disconnected — User Action Required" on a bank or credit card in Smart Connect?

When an account becomes disconnected in Smart Connect you may be assigned a task to reconnect the account.

When an account becomes disconnected in Smart Connect you may be assigned a task to reconnect the account.  You can follow the instructions shared in the task to make the reconnection.  However, you may be in Smart Connect before seeing the assigned task, therefore you may be inclined to reconnect the account directly from Smart Connect.  To reconnect an account directly in Smart Connect take the following steps:

1. Hover over the words Disconnected - User Action Required - a tooltip will appear to let you know what action needs to be taken to reconnect the account
2. Take the action shared in the tooltip 
   1. For additional assistance, you can reference this link
      1. Find your error message in the Connect Message column of the User Action Aggregation Status Codes Table
      2. Review the Error Description to determine what may have caused the error that triggered the disconnection

Once the account has been reconnected, the disconnected task assignment will be automatically removed from your task assignments.