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FAQs
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Troubleshooting & Support
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Standard Operating Procedures & Policies
- Transaction Categorizations | Basic Services
- Schedule Maintenance with Month End Journal Entry | Basic Services
- Payroll Journal Entries | Basic Services
- Simple Month End Journal Entries | Basic Services
- Bank & Credit Card Reconciliation | Basic Services
- Standard Monthly Report Package
- Month-End Close | Basic Services
- Monthly Close Timing and Required Information
- Applying Payments to AR Invoices | Advanced Services
- Class & Department or Project/Job Tracking | Advanced Services
- Payroll Categorizations | Advanced Services
- Accounts Payable
- QBO W-9 Form Request | Advanced Services
- 3rd Party Point-of-Sale & Credit Card Merchant | Advanced Services
- Monthly Standard Invoicing | Advanced Services
- Enhanced Ongoing Report Support | Advanced Services
- 3rd Party Inventory Reconciliation | Advanced Services
- Rapid Write Up Procedures
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Botkeeper Feature User Guide
- Getting Started
- Your User Account
- Security & SSO
- Navigating BOS
- User Access Permissions
- Managing Users
- Work
- Transaction Manager
- AutoPush
- Manual Push
- Client & User Management (formerly Portal Manager)
- Documents
- Smart Connect
- Password Manager
- Scoping Tool
- Integrations & Compatibility
- Communication
- Transaction Insights
- Activity Hub
- Auto Bank Rec
- Bot Review
- JE Automation
- Close Tracker
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Accounting Partner Resources
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AI UNCHAINED Conference
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Product Updates & Release Notes
What auto-generated tasks might I find in Work?
Certain events trigger a task to be auto-generated and assigned to an appropriate user.
Smart Connect disconnections
These get assigned to the connection owner (whoever set up the connection; this could be a partner or client).
Note: If using Smart Link and "send link via email" option is chosen when requesting the initial connection, the reconnection email with link will go to the client automatically if it disconnects. If the "generate shareable link" option is chosen when requesting the initial connection, you will be responsible to share the link with the client again if it disconnects; you can access it via the task.
Transaction Manager: Outstanding Transactions
These get assigned to the assignee on the transaction (could be firm or client).
Enabling AutoPush
These get assigned to the point of contact set when adding the client (always a firm team member and not client)
GL Disconnections
These get assigned to the point of contact set when adding the client (always a firm team member and not client)
New GL accounts added
Assigned to the point of contact set when adding the client (always a firm team member and not client)