I am not receiving my two-factor authentication (2FA) verification code to my phone or authenticator app, how do I get help logging in to the portal?

We suggest you try a few different things:

• Check your spam folder 

• Ensure you waited at least 5 minutes 

• Attempt the “forgot password” option 

• Select the “Resend” option on the screen where you’re asked for your verification code. 

• If you are still unable to receive the code, contact your portal administrator for assistance in resetting your two-factor authentication.