- Knowledge Base & Help Center
- Troubleshooting & Support
- Troubleshooting
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FAQs
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Troubleshooting & Support
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Standard Operating Procedures & Policies
- Transaction Categorizations | Basic Services
- Schedule Maintenance with Month End Journal Entry | Basic Services
- Payroll Journal Entries | Basic Services
- Simple Month End Journal Entries | Basic Services
- Bank & Credit Card Reconciliation | Basic Services
- Standard Monthly Report Package
- Month-End Close | Basic Services
- Monthly Close Timing and Required Information
- Applying Payments to AR Invoices | Advanced Services
- Class & Department or Project/Job Tracking | Advanced Services
- Payroll Categorizations | Advanced Services
- Accounts Payable
- QBO W-9 Form Request | Advanced Services
- 3rd Party Point-of-Sale & Credit Card Merchant | Advanced Services
- Monthly Standard Invoicing | Advanced Services
- Enhanced Ongoing Report Support | Advanced Services
- 3rd Party Inventory Reconciliation | Advanced Services
- Rapid Write Up Procedures
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Botkeeper Feature User Guide
- Getting Started
- Your User Account
- Security & SSO
- Navigating BOS
- User Access Permissions
- Managing Users
- Work
- Transaction Manager
- AutoPush
- Manual Push
- Client & User Management (formerly Portal Manager)
- Documents
- Smart Connect
- Password Manager
- Scoping Tool
- Integrations & Compatibility
- Communication
- Transaction Insights
- Activity Hub
- Auto Bank Rec
- Bot Review
- JE Automation
- Close Tracker
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Accounting Partner Resources
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AI UNCHAINED Conference
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Product Updates & Release Notes
How do I grant Botkeeper access to my Infinite client?
Granting Botkeeper access to view your Infinite client is a simple process any Partner Admin user role can do.
To grant Botkeeper access to an Infinite client take the following steps:
- Navigate to the global Client & User Management module.
- Click the Client tab; if not defaulted.
- Click the Edit button in the Client Details island.
- Slide the toggle to the right for the Authorize Botkeeper to access this client, including data associated with it, for support purposes field.
- Click the Save button.
Note for revoking Botkeeper access:
After the issue has been resolved you can follow the same steps above; only in step 4 you will slide the toggle to the left for the Authorize Botkeeper to access this client, including data associated with it, for support purposes field. This will revoke Botkeeper's access to the client.