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      How do I change my Two-Factor Authentication (2FA) method?

      The method varies depending on whether you are changing from an authenticator app or text message.

      You may like or need to change your 2FA verification method.  Reference the appropriate section below to change your 2FA verification method accordingly.

      Change From Authenticator App to Text Message

      To change your authentication method from Authenticator App to Text Message take the following steps:

      1. Click your Profile picture in the top right corner of the portal window:
      2. From the drop down list that appears, select the Profile button:
      3. Navigate to the Security Details section of the window:
      4. Note the current Two-factor authentication (2FA) method currently elected.
        1. In the screenshot above, this user has elected the Authenticator app method and would like to change it to the Text Message method.
      5. Click the Change button from this section and the following window will appear:
      6. Enter the phone number you would like the authenticator code sent to in the Phone number field.
      7. Click the Confirm button.
      8. Enter the verification code that was just texted to the phone number you entered in step 6 into the verification code field:
      9. Click the Confirm button.

        You have successfully changed your 2FA verification method from the Authenticator App to Text Message. The next time you log into the system you will be prompted to enter your verification code with this new method.


        Change from Text Message to Authenticator App 

        To change your authentication method from Text Message to Authenticator App take the following steps:

        1. Click your Profile picture in the top right corner of the portal window:
        2. From the drop down list that appears, select the Profile button:
        3. Navigate to the Security Details section of the window:
        4. Note the current Two-factor authentication (2FA) method currently elected.
          1. In the screenshot above, this user has elected the Text message method and would like to change it to the Authenticator method.
        5. Click the Change button from this section and the following window will appear:

        6. Open the authenticator app you would like to use.
          1. If you do not already have an authenticator app on your phone you will need to download one from your phones app store and return to complete this step and the following steps.
        7. Using your authenticator app instructions, setup your authentication code for your portal account user.
        8. After your authenticator app is setup click the Confirm button and the following window will appear:

        9. Enter the verification code from your authenticator app that you just setup:
        10. Click the Confirm Code button.

          You have successfully changed your 2FA verification method from the Text Message to Authenticator App. The next time you log into the system you will be prompted to enter your verification code with this new method.