- Knowledge Base & Help Center
- Botkeeper Feature User Guide
- Client & User Management (formerly Portal Manager)
-
FAQs
-
Troubleshooting & Support
-
Standard Operating Procedures & Policies
- Transaction Categorizations | Basic Services
- Schedule Maintenance with Month End Journal Entry | Basic Services
- Payroll Journal Entries | Basic Services
- Simple Month End Journal Entries | Basic Services
- Bank & Credit Card Reconciliation | Basic Services
- Standard Monthly Report Package
- Month-End Close | Basic Services
- Monthly Close Timing and Required Information
- Applying Payments to AR Invoices | Advanced Services
- Class & Department or Project/Job Tracking | Advanced Services
- Payroll Categorizations | Advanced Services
- Accounts Payable
- QBO W-9 Form Request | Advanced Services
- 3rd Party Point-of-Sale & Credit Card Merchant | Advanced Services
- Monthly Standard Invoicing | Advanced Services
- Enhanced Ongoing Report Support | Advanced Services
- 3rd Party Inventory Reconciliation | Advanced Services
- Rapid Write Up Procedures
-
Botkeeper Feature User Guide
- Getting Started
- Your User Account
- Security & SSO
- Navigating BOS
- User Access Permissions
- Managing Users
- Work
- Transaction Manager
- AutoPush
- Manual Push
- Client & User Management (formerly Portal Manager)
- Documents
- Smart Connect
- Password Manager
- Scoping Tool
- Integrations & Compatibility
- Communication
- Transaction Insights
- Activity Hub
- Auto Bank Rec
- Bot Review
- JE Automation
- Close Tracker
-
Accounting Partner Resources
-
AI UNCHAINED Conference
-
Product Updates & Release Notes
How can I add services to my Infinite client?
This offering is reserved for our legacy customers. If your firm has only ever subscribed for Infinite clients the following steps will not be available in your platform
To add services to your existing infinite client take the following steps:
- Navigate to Client & User Management
- Click the Clients tab
- Select the Client you want to add services to
- If not defaulted, click the Details tab
- Click the Add Services button
- Platform only firm - it will take them to the Submit a Ticket form
- Hybrid firm - with open licenses for service - it will take them to the scoping tool
- Click the Action button
- Select the Add Services option
- Update the Services tab to scope the services for this client
- Navigate to the Company Information tab
- Update the Client Type from Infinite to Bookkeeping
- Update the required fields on Company Information tab
- Once scoping is completed, click the Action button
- Select the Deploy option